Meet Susan
Leadership for the work behind sustainable growth.
Susan Orihuela is the founder of Scaling Business Success, an executive leader and lifelong entrepreneur with more than 20 years of experience in organizational transformation.
Her work brings together operational improvement, practical AI implementation, leadership development, and talent strategy to help organizations make change useful—not just impressive on paper.
An experienced partner
Enterprise perspective. Direct, human-centered delivery.
Susan has spent more than a decade consulting with organizations navigating operational change, technology adoption, workforce needs, and leadership transitions. She is also a published author and speaker whose work centers on practical progress people can understand and use.
Scaling Business Success was built for leaders who need experienced guidance without another layer of complexity. The focus stays on the business outcome: clearer workflows, stronger accountability, better adoption, and capacity for the work that requires human judgment.
Credentials, Recognition & Perspective
Authority built through transformation work, not titles alone.
Susan brings an enterprise-informed, human-centered perspective to the operational work that makes growth more manageable.
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Transformation & consulting
Experience grounded in how organizations actually change.
More than 20 years of organizational transformation experience, alongside more than a decade of consulting experience, informs Susan's practical view of operational change, technology adoption, workforce needs, and leadership transitions.
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Corporate & consulting perspective
Enterprise context, brought to the work at hand.
Susan's background includes corporate HR leadership at Microsoft, JPMorgan, and Bank of New York, as well as consulting work involving organizations including Waste Management, Marriott International, Bissell, Amazon, Uber, and The Standard Insurance.
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Recognition & public perspective
A voice for practical, human-centered progress.
Susan is an author and speaker. In 2024, ALPFA (Association of Latino Professionals for America) identified her as one of the 50 Latinas to Watch in North America.
Organizations are named to reflect Susan's professional experience and consulting work; they do not imply endorsement or affiliation.
Susan's approach
Transformation works when the operating reality changes.
The right technology can accelerate progress. But lasting results begin with an honest view of how work moves today, who owns it, and what the team needs to do differently tomorrow.
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Start with the work
Map the workflow, handoffs, decisions, and friction before selecting a tool or adding headcount.
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Make change usable
Pair practical AI and process improvements with clear ownership, human review, and adoption support.
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Build capacity that lasts
Strengthen the leadership, talent, and operating habits needed to sustain better performance as the business grows.
A focused next step
Bring the workflow or leadership challenge that is making growth harder to manage.
In a Scale Smarter Call, Susan will help determine whether there is a clear business case for a Diagnostic, transformation partnership, talent engagement, or another focused next step.